Refund & Returns
Refund Policy – Ceylent Private Limited
Refund Eligibility:
Only unopened items are eligible for refund consideration. However, once a product is opened or used, it may disqualifies from our refund process. Each of our samples/decants is custom-made per order, and due to strict hygiene practices, these cannot be refilled to their original bottles. As such, all finalized sales are non-refundable. We advise sampling before any purchases to align with your fragrance preferences.
Damaged Products:
We will not issue refunds if the bubble envelope is broken.
Refunds will not be provided if the bubble wrap inside the box is damaged or broken.
If a customer returns a package due to other damages, we will inspect the situation and then make a decision regarding the refund.
Misunderstandings Regarding Products:
If a customer misunderstands our service and expects a full perfume bottle when we actually provide decants, we will not issue a refund. We have clearly stated our business concept on our website (celylent.lk) and across our social media platforms.
Complaints About Authenticity of Scent:
If a customer has a complaint regarding the scent or believes it to be inauthentic, they must visit our physical store for the refund process. This allows us to demonstrate the authenticity of our premium, original perfume decants.
Refund Request for Online Orders:
If a customer requests a refund after placing an online order but before the product is delivered, the refund process will take approximately 3-5 business days.
Change of Mind:
Change of mind after the product has been delivered will not be considered as a valid reason for refund. Ensure that you are fully committed to your purchase when placing an order.
Processing Time:
All approved refunds will be processed within 3-5 business days. Depending on your payment method and banking institution, it may take additional time for the refunded amount to reflect in your account.
Return Costs:
Unless the product received is damaged or incorrect, customers are responsible for the return shipping costs.
Final Sale Items:
Any items marked as “Final Sale” or “Non-Returnable” will not be eligible for refunds or exchanges.
Documentation:
All returns and refund requests should be accompanied by the original receipt and any other pertinent documentation to expedite the process
To ensure a smooth refund process, we urge our customers to read our policies carefully and reach out to our customer service team for any clarifications before making a purchase. Your satisfaction is of utmost importance to us, and we appreciate your understanding of our refund guidelines.
Contact:
For any further queries or clarifications, feel free to contact our customer service team through our website, celylent.lk or our contact number (0755557222). We aim to address all concerns promptly and efficiently.